- Is the information I give you secure?
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers..
- What is your privacy policy?
- What will you do to make sure I’m satisfied with my purchase?
- How do I pay for my Purchase?
- Can I purchase items for delivery outside of the U.S.?
We are only required to collect tax in the state of Florida.
In-Home Assembly Service is an in home, hassle free, worry free assembly service. Eventhough our products are designed for easy assembly, you may prefer to have the luxury of having someone else assemble the product for you.
What it is included:
* A 30-day workmanship guarantee in addition to the manufacturer's warrant,
* Convenient scheduling options
* Professionally trained, and uniformed employees
* Nationwide on-site service
Upon completion of the services, the employees will stack the packing materials and trash associated with the assembly for the customer’s disposal. In-Home Assembly Service will not be responsible for disposing of the trash and packing material.
Please keep in mind, the trained professionals are not allowed to move or install any product(s) except the ones purchased with the "In-Home Assembly Service" on the MyStyles2Go website. The product(s) to be assembled need to be located in the room where the assembly service is to be performed.
Please note that a minimum charge of $60 applies to all on-site assemblies.
We are pleased to present you with merchandise manufactured with the highest quality standards. If you are not satisfied with your purchase, you may return the product(s) within 14 days from the time of receipt of the order for a full refund of the merchandise cost, although some items do not qualify for returns. Please contact us to confirm. In the unlikely event that you are unhappy with your item, you may return it to us in the original package for a full refund of the purchase price less the actual shipping cost. All In-Home Assembly Service charges and shipping costs (costs to and from you) are non-refundable. If the item has free shipping, you will still be responsible for actual shipping costs to you and from you. Shipping costs are only refunded if the return is a result of our error. Also, you may be responsible for stocking fees of up to 25%, depending on the product. Please contact us to confirm. We regret that we do not give price adjustments on previously purchased items. Please note that we cannot accept returns on items damaged through normal wear and tear.
We strive to ship our products as fast as possible and in many cases the items ships within the same day as ordered. You may cancel your order at any time so long as your order has not shipped out. If it has, it might be subject to restocking fees. Please call us to confirm.
Before sending back an item, please contact us at info@mystyles2go.com to request a Return Authorization number.Please send us your original Purchase Order number or the phone number you used when you placed the order handy in order to process your return. All products must be returned in their original packaging and in new condition. Once we receive your return request we will contact you within 24 hours with information regarding your return.All returns must be sent insured for the purchase price.
In the event that you receive a damaged product, it is very important that you contact our customer service department immediately by calling 1-800-445-1370 or E-Mail US at info@mystyles2go.com. Please provide your original Purchase Order number or the phone number you used when you placed the order.
IMPORTANT: MANY OF OUR PRODUCTS ARE DOUBLE BOXED TO PROTECT THE ACTUAL PRODUCT. IF THE BOX YOU RECEIVE IS DAMAGED, PLEASE OPEN THE BOX AND CHECK THE PRODUCT INSIDE. IT MAY NOT HAVE BEEN DAMAGED AT ALL!
PLEASE NOTE: MOST OF OUR MANUFACTURERS WILL PROVIDE YOU WITH SPARE REPLACEMENT PARTS TO REPLACE THE DAMAGED ONES THEREFORE AVOIDING THE RETURN.
After 30 days from the delivery date, manufacturer's warranty will apply. .
You will never pay more for any product at MyStyles2Go.com–guaranteed!
If you happen to find the same product at a lower price, we will try our best to refund the difference - plus a 5% discount on the total amount of your next purchase. We want our customers to shop with total confidence. At Mystyles2go.com we offer great quality products at low prices. And, to show our commitment to you, you have 1 FULL Month of price protection from the date of your purchase.
If you find the items you purchased or wish to purchase online at a lower price and it is subject to the conditions below, MyStyles2Go Inc will do its best to match that price.
- How to request a Price match ?
Email us at orders@mystyles2go.com or call us at 1800-445-1370 with the name or SKU of the item you wish to price match, the name of the online retailer offering the item at a lower price, the lower price at which the item is being offered and a link to the item being offered at a lower price.
Please note that we must be able to confirm the lower price to do a price match. We will look into your request and send you a confirmation email within 1-2 business days. Processing your order at the lower match price is done at the discretion of MyStyles2Go Inc and subject to evaluation using the terms and conditions below. MyStyles2Go Inc reserves the right to change this terms and conditions at any time and without prior notice.
Price comparison includes merchandise selling price plus equivalent shipping method, handling charges, and sales tax. MyStyles2go.com prices already include standard shipping, and Mystyles2go.com does not charge any handing fees on any product or taxes on items shipped outside of FL. The item also needs to be the identical product and in new and unused condition. The item needs to be in stock and available for purchase from an online US authorized dealer and not a pricing error. The online retailer offering the lower price must have current pricing shown on its website. It excludes rebates, liquidations, auction sites such as Ebay, coupon codes, volume discounts, special promotions and employee discounts. Price match discounts cannot be combined with MyStyles2go.com promotional offers.
Our prices include ground UPS shipping ONLY. All orders are delivered to your curbside or to the end of your driveway. The driver will NOT deliver the furniture inside your apartment or house. If you need an item to be delivered inside your house or express shipping, which is next day or 2nd day, please contact us. Additional charges may apply.
We ship most of our items within one or two business days after you place your order except on weekends & holidays. However we offer a wide array of items which are subject to longer lead times and limited stock. We do our best to ensure that the delivery times listed on each and every product page are accurate and up-to-date. If you'd like to place an order but would like to verify stock and / or lead times, please feel free to call us at 1-800-445-1370. Some of our products are shipped in more than 1 box and may be delivered in separate shipments. Delivery dates noted apply to orders placed by 5:00 p.m. local time and where credit approval and product availability are confirmed by 5:00 p.m. on the same business day that the order is placed.
We operate within the continental US only, therefore we do not ship or bill to international addresses. We deliver to street addresses (not P.O. Boxes or APO/FPO).
You will receive an e-mail confirming your order has been shipped. This email will contain your UPS Tracking Number.
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What do I do if I forget my UPS Tracking Number?
You will receive an e-mail confirming your order has been shipped. This email will contain your UPS Tracking Number. If you forget or misplace your UPS Tracking Number contact us at info@MyStyles2Go.com or simply call us. We will need one of the following; your Purchase order number / Invoice number or the telephone number you used when you placed your order, and your e-mail address. We will re-send you the information you need.
- What time can I expect my order to be delivered?
UPS drivers deliver orders between the hours of 9:00 AM – 5:00 PM, M–F excluding holidays. Since driver's delivery routes change from day to day, there is no way to determine the exact time your order will be delivered.
- Can I request a delivery date/time for my order?
Delivery date changes cannot be guaranteed, however, we will do our best to accommodate your request. We are unable to specify a particular time for your order to be delivered.
- What do I do if I do not receive my order by the Scheduled Delivery Date?
If you do not receive your order by 5 P.M. on the scheduled delivery date, contact Customer Service via e–mail at info@MyStyles2Go.com or simply call us. You may also want to track your package by logging onto our website and pressing the “TRACK PACKAGE” button. Please enter your tracking information on the space provided.
- What do I do if I want to cancel my order?
Send us an email right away at info@MyStyles2Go.com or simply call us. . Most orders are processed immediately. You may cancel your order at any time so long as your order has not shipped out. If it has, it might be subject to restocking fees. Please call us to confirm.
- When the driver comes with my new order, can I refuse the delivery?
If you change your mind about the product you purchased, Please contact us at info@mystyles2go.com and let us know. We will issue a return authorization number along with a call tag for the return. This will ensure that you are given proper credit for the return.
- What should I do if the UPS driver delivers a box with visible shipping damage?
Many of our products are double boxed to protect the actual product. If the box you receive is damaged, please open the box and check the product inside. It may not have been damaged at all! In case you are missing a part or have damage in your product please email us at info@MyStyles2Go.com or call us. Please note: most of our manufacturers will provide you with spare replacement parts to replace the damaged ones therefore avoiding the return.
- What should I do if the product I purchase is missing Parts?
If you are missing any part for your product please email us at info@MyStyles2go.com or contact customer service. Most of our manufacturers will provide you with spare replacement parts to replace the damaged ones therefore avoiding the return.
- What should I do if the product order is missing Assembly instructions?
All assembly instructions are on our website, www.MyStyles2Go.com. You can find them under the description page of each product. If you are unable to find them please email us at info@Mystyles2go.com or simply call us.
- What should I do if I need further Help with Assembly?
If you need more assistance with your assembly, call us at 1-800-445-1370.
- How do I sign up for email offers and communications?
Periodically, mystyles2go.com sends email messages, newsletters with special offers and money saving coupons, If you would like us to keep you informed, please enter your email address on our Keep me posted page on our website or simply call us.
- How do I unsubscribe from receiving Mystyles2go.com email offers?
If you no longer want to receive special offers by email, you can remove your email address from our list at any time by sending an Email to us at info@mystyles2go.com.
